Archive for April, 2009



Jessica Carlson

04/22/2009

The Washington Posts says fundraising via email is way more effective than via social networks, I don’t necessarily agree
10:38 am by Jessica Carlson

The Washington Post recently reported that one to three percent of a non-profit group’s email list would donate when receiving an email from the group, and that the average donation is about 80 dollars. The article also reports that one percent of Cause members donate and the average user who gives to a cause on Facebook donates 25 dollars.

So, you’re probably thinking, “Why even try and raise donations on a Cause Page?” Well the answer is that it’s not always about dollars. Cause Pages can help create a lot of awareness since they are often featured on Facebook users’ profile pages and Cause administrators can update users’ statuses. With the average Facebook user having about 100 friends, the 25 million people that support causes are actually creating an impression on 2.5 billion people. With the costs associated with setting up a Cause Page—pretty much just time—getting 1,000 impressions per member is a better deal than most ads.

It’s also about engagement. Through using social media, donors and supporters of causes can see the heart and soul behind the organization. Supporters and donors can get a better understanding of how they can help, and how their donations help out. Building an engaging relationship with donors and supporters will help ensure that they donate and support the organization on a consistent basis.

But, I whole-heartedly believe that using social media can help increase donations, and on those social media sites. I think that the mistake a lot of organizations on Causes make is that they aren’t very transparent and they don’t offer a lot of support with fundraising initiatives or incentive to donate. Organizations would be more effective if they let members know where the money goes, for instance letting members know that a $10 donation will feed a family for two days, or a $50 donation will go to bringing clean drinking water to an entire village of 1,000 people for a day, etc. Non-profits also aren’t providing a lot of materials on their cause pages, such as suggestions for how to fundraise and collateral to hand out when you’re fundraising door-to-door.

Fundraising via social media can have a slow adoption rate, Facebook Causes has only been around for 2 years, but say a year or two down the road, an organization already has thousands of dollars in donations, thousands of members, is very transparent about where the money goes, provides materials on how people can help, and also engages with their members, they’re likely to see a really big pay off.

It’s proven that people look to others to determine how they should act, so when people join a cause at the end of  2010 and see that they had 50,000 members and 200,000 in donations and that countless people had recruited hundreds of people and raised hundreds of dollars for the cause, all those people are going to feel social pressure to do the same.

In my personal opinion, what I would say is that what most non-profits are doing with Cause pages would be similar to just sending out an email that simply said “Donate.” The reason they aren’t pulling in dollars is because they aren’t utilizing the medium effectively.

Jessica Carlson

04/16/2009

60 percent of users are twitter quitters, but that doesn’t mean your organization should too
04:25 pm by Jessica Carlson

It shouldn’t come as any surprise that most people join social networks, especially such as Facebook and MySpace, because their friends are on them. While when social networking first started to emerge via Instant Messaging and chat rooms people were more open to meeting strangers, social media has, for the most part, reversed that norm.

Then, in 2006, a little bird came onto the scene and shook things up. Twitter, the micro-blogging site, was intended to serve as a platform to communicate quickly and easily with a whole network of people, and to most users at the present time, network meant “people I know and have met.” However, Twitter has now morphed to more of a life-casting and thought sharing platform, which obviously opens the doors to broadcasting to more than just friends and family. But, in turn, the people one interacts with on Twitter can become friends and part of one’s network.

So, why do only 40 percent of users continue to use Twitter after signing up? Most likely people become qwitters for the following reasons:

  1. Their friends and family aren’t on it and they don’t feel comfortable sharing that they ate the most amazing burrito for lunch or that they just got Fluffy shaved at the groomers with strangers.
  2. They don’t understand the culture, the lingo and how it works. Twitter has it’s own culture with social norms (you should follow people back, respond to people quickly and interact with the people you are following and that are following you, etc.) and language (RT means retweet, a twibe is a group on Twitter, Tweeps are people, etc.). It’s easy to learn if you spend time on the site, but most users might not have the patience.
  3. They’ve been on for a day or two and feel like no one is listening to them. They reply to other users tweets, but don’t get any replies. They follow people, but don’t seem to get a lot of followers. Again, it goes back to patience, it takes time to build a following, but these people may feel like they’re a social leper on the social media site.
  4. They have nothing to say.

So why keep Twittering? Because those 40 percent of people that stay on Twitter are truly committed to the conversation. They are looking to engage with not only people, but with brands. Not only do they want to acquire information, but they want to discover the people behind the organization and the personality and values within the organization.

And the Twitter quitters? Well, you’re better off without them.